| Ref | BRTC29668 |
| Company Description | Coberon Chronos Consulting's client is a leader in solutions to the telecom industry. These solutions enable wireline, wireless, converged and next-generation operators to fully manage their revenue and cost processes.
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| Job Description | • Gain know how about the company´s products.
• Manage service call from beginning until the problem is resolved and use Call Management tools to update all involved activities accurately.
• Perform problem isolation and resolution, using system software and diagnostics tools.
• Act as a technical resource to field support team of Channel Partners and Sales Team to ensure proper support delivery is available for customer needs.
• Possess ability to demonstrate the product and should be comfortable in traveling for training channel partners in different cities.
• Analyze the cause and effect of the problem evolved in the product and accordingly communicate to the product development team.
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| Skill Required | • BE or B Tech or M. Sc in Electronics will be an added advantage.
• Should have excellent communication skills with fluency in English.
• Should have support experience in the Telecom / IT field-Hardware and Software Solutions / Networking Products.
• Should possess strong technical computer skills.
• Should possess strong analytical skills.
• Should be a team player.
• Candidates with at least 1 year of experience in Support role will be an advantage.
• Prior experience in supporting global clients would be an advantage.
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| Benefits | Excellent benefits! |
| Country | Brazil |
| City, region | Sao Paulo |
| Discipline | Telecom |
| Sector | Engineering and Manufacturing |
| CV Email | Application by email |
